We stand behind our products 100%. All Boxer products are guaranteed for life against manufacturing defects. To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging. These can be returned WITHIN 30 DAYS OF PURCHASE to the following address for a refund minus our restocking fee. Customer is responsible for return shipping.
12291 Halversen Drive
Bigfork, MT 59911
Be sure to include your name, order number, and the reason for your return.
A one-time sizing or color exchange for the same product ordered, so long as the product meets the requirements for a return above, are free within 30 days of purchase. Just send your items back, ATTN: Exchanges, with your order details and the size or color you would prefer. If the product wanted is unavailable at the time the exchange is received, a customer service representative will reach out to facilitate the exchange.
Orders may be cancelled up to the time of shipment. We cannot cancel orders that have been shipped. We typically ship orders very quickly, so if you place an order, then decide to email us cancelling the order, there's a good chance we will ship your order before we see your email. Generally speaking, if you place an order, it's shipping. If you need to cancel it BEFORE IT SHIPS, then calling is your best chance.
Any order returned that is not defective or damaged will be charged a 10% restocking fee.
For Apogee or Perigee belts that have been sized and/or attached to the buckle there is a 15% restocking fee.
Changes to Orders
Once you place your order, we cannot make modifications to the order outside of a shipping address change.
Our policy is to ship your order as soon as possible Monday through Friday. In most cases, orders will ship same day or next day via USPS or UPS, with the exception being back in stock days or sale days. If you just placed your order, please do not call or email asking when your order will ship.
We offer UPS Ground shipping with tracking. If your shipment is lost or damaged in transit, we will assist in filing a claim on your behalf and either get your shipment corrected or refund your order. If your tracking number shows that your package was delivered, you must work with UPS for a resolution. We are not responsible for mis-delivery errors via carrier, or incorrect shipping information.
UPS does NOT offer deliveries to P.O. Boxes, if your order is placed for shipment with UPS and lists a P.O. Box as your ship-to address, it will be placed on a hold until an updated direct address can be provided. If one is not provided after 10 days, the order will be canceled via our cancellation policy.
See UPS Coronavirus updates here Once we drop your package off at UPS, THE DELIVERY TIMELINE IS OUTSIDE OF OUR CONTROL.
We offer USPS Priority and Express shipping with tracking. If your shipment is lost or damaged in transit, we will assist in filing a claim on your behalf and either get your shipment corrected or refund your order. If your tracking number shows that your package was delivered, you must work with USPS for a resolution. We are not responsible for mis-delivery errors via carrier, or incorrect shipping information.
See USPS Coronavirus updates here. Once we drop your package off at USPS, THE DELIVERY TIMELINE IS OUTSIDE OF OUR CONTROL.
For international orders, we only offer USPS, at this time.
Contact Customer Service
Please feel free to reach out to our customer service at firstname.lastname@example.org or by calling us at #406-982-7844 and we will be happy to assist you with any questions you may have regarding our products or policies!